At Peties.com, we strive for your complete satisfaction. We understand that sometimes things don't go as planned, and we're here to make it right.
We offer a 60-Day Satisfaction Guarantee and a One-Year Limited Warranty to ensure you're happy with your Peties.com purchase.
You are eligible for a full refund within 60 days of your delivery date or a replacement within one year for the following reasons:
- Defective or Damaged Items: Products that arrive faulty, damaged, or not functioning as expected.
- Missing Items: Items that were not included in your delivered order.
- Incorrect Items: Products that do not match the size, color, or customization specified in your order.
- Misrepresented Products: Products that do not align with the descriptions or images on our website.
We offer a 60-Day Satisfaction Guarantee and a One-Year Limited Warranty to ensure you're happy with your Peties.com purchase.
You are eligible for a full refund within 60 days of your delivery date or a replacement within one year for the following reasons:
- Defective or Damaged Items: Products that arrive faulty, damaged, or not functioning as expected.
- Missing Items: Items that were not included in your delivered order.
- Incorrect Items: Products that do not match the size, color, or customization specified in your order.
- Misrepresented Products: Products that do not align with the descriptions or images on our website.
To ensure fairness and clarity, refunds or replacements may be denied in the following circumstances:
- Requests Beyond the Warranty Period: Refund requests made after 60 days from delivery or replacement requests after one year.
- Change of Mind: Refunds or replacements requested due to a change of preference.
- Alterations by the Customer: Requests for refunds or replacements on items that have been altered by the customer.
- Incorrect Information or Mishandling: Refunds or replacements requested due to inaccurate information provided by the customer or damage caused by improper handling.
- Warranty Limitation: The one-year limited warranty applies to a single replacement per order.
- PayPal: 3-5 business days.
- Credit Card: Up to 10 business days.
To save you time and money, we often utilize a "No-Return, Hassle-Free" policy. In most cases, you won't need to ship the item back. Simply provide us with detailed information and clear photos of the issue, and we'll work to resolve it promptly.
1. Contact Us: Reach out to our customer support team [Here, provide a link to your contact page].
2. Provide Details: Clearly describe the issue and attach supporting photos.
3. Receive Confirmation: Our team will review your request and provide confirmation and further instructions.
Q: Can I get a refund if I'm not satisfied or changed my mind?
A: You are eligible for a full refund within 60 days of delivery if the issue relates to product quality or an error on our part.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 5-7 business days after a 3-day inspection period from our receipt of your information.
Q: What situations prevent a full refund?
A: Refunds may be denied if:
- The request is made after 60 days from the delivery date.
- The issue resulted from incorrect shipping information or custom details provided by the customer.
- The order was fulfilled accurately according to the order details.
Q: How do I prepare my return shipment?
A: In many cases, you won't need to return the item. Simply provide photos and details, and we'll resolve the issue.
Q: Can I exchange my items?
A: As our products are custom-printed, exchanges for different sizes or designs may require you to cover the resend fee, which varies depending on the product.
